Support

We strongly recommend that you read these Frequently Asked Questions: 

• http://www.devicelock.com/products/faqs.html

If you have questions, comments or bug reports, please use our online helpdesk. The helpdesk automatically logs your support requests and assigns each a unique identifier. Our support specialists will process your requests as soon as possible.: 

• http://www.devicelock.com/support/ticket_list.html

You can also contact our technical support team at: +1-925-231-0042. Phone support hours are Monday to Friday, 8am - 5pm PT. 

Please give the following info:

• Product's version (see the About dialog box) 
• Product's serial number (if you're a registered user) 
• Windows version (including service packs and other installed fixes or patches), US or International 
• Your computer information: CPU type and speed, installed memory 
• Description of the problem (as much detail as possible so we can duplicate the problem)