Clients tab

This tab displays general information about individual clients.




Client Name

Name of Client (Can be changed in the Client's properties dialog - tab General)

Computer Name

Name of workstation / server (hostname)

MAC Address

MAC address (network adapter)

Primary Server

Name of ERAS with which a client is communicating


Domain / group name, to which a client belongs (these are not groups created in ERAS)


IP address

Product Name

Name of ESET security product

Product Version

Version of ESET security product

Policy Name

Name of policy assigned to a client

Last Connected

Time that client last connected to ERAS (All other data collected from clients includes this timestamp, except for some data obtained by replication)

Protection Status Text

Current status of the ESET security product installed on a client

Virus Signature DB

Version of virus signature database

Last Threat Alert

Last virus incident

Last Firewall Alert

Last event detected by the ESET Smart Security Personal firewall (Events from the Warning level and higher are shown)

Last Event Warning

Last error message

Last Files Scanned

Number of scanned files during the last On-demand scan

Last Files Infected

Number of infected files during the last On-demand scan

Last Files Cleaned

Number of cleaned (or deleted) files during the last On-demand scan

Last Scan Date

Time of last On-demand scan

Restart Request

Is a restart required (e.g., after a program upgrade)

Restart Request Date

Time of first restart request

Product Last Started

Time that client program was last launched

Product Install Date

Date that the ESET security product was installed on the client

Roaming User

Clients with this attribute will perform the ”update now” task each time they establish a connection with the ERAS (recommended for notebooks). The update is only performed if the client's virus signature database is not up to date.

New Client

Newly connected computer (see chapter General description of tabs and clients)

OS Name

Name of client operating system

OS Platform

Operating system platform (Windows / Linux…)

HW Platform

32-bit / 64-bit


Client’s current.xml configuration (including date/time that the configuration was created)

Protection Status

General status statement (Similar in nature to the Configuration attribute)

Protection Features

General status statement for program components (Similar to Configuration attribute)

System Information

Client submits system information to ERAS (including time that the system information was submitted)


Clients with versions containing the ESET SysInspector tool can submit logs from this complementary application.

Custom Info

Custom Information to be displayed specified by the administrator (this option can be configured in ERAC through Tools > Server Options… > Advanced tab > Edit Advanced Settings… > ESET Remote Administrator > ERA Server > Setup > Other settings > Client custom info).


A short comment describing the client (entered by the administrator)


NOTE: Some values are for informational purposes only and may not be current when the administrator views them at the Console. For example, at 7 a.m. there may have been an update error, but at 8 a.m. it was performed successfully. These values may include Last Threat Alert and Last Event Warning. If the administrator knows this information is obsolete, it can be cleared by right-clicking and selecting Clear Info > Clear “Last Threat Alert” Info or Clear “Last Event Warning” Info . Information about the last virus incident or last system event will be deleted.


Fig.: Obsolete events from the Last Threat Alert and Last Event Alert Warning columns can easily be removed.


Fig.: Detailed information about a client workstation.


The Clients tab offers several options after double-clicking on a client:


· General

Contains similar information to that displayed in the Clients tab. Here you can specify the Client Name – the name under which this client is visible in ERA, plus an optional comment.


· Member Of Groups

This tab lists all groups to which the client belongs. For more information, see chapter Information filtering.


· Tasks

Tasks related to the given client. For more information see chapter Tasks.


· Configuration

This tab allows you to view or export the current client configuration to an.xml file. Later in this manual, we will explain how .xml files can be used to create a configuration template for new/modified.xml configuration files. For more information see chapter Tasks.


· Protection Status

This is a general status statement regarding all ESET programs. Some of the statements are interactive and allow immediate intervention. This functionality is useful in that it prevents the need to manually define a new task to solve a given protection problem.


· Protection Features

Component status for all ESET security features (Antispam, Personal firewall, etc.)


· System Information

Detailed information about the installed program, its program component version, etc.


· SysInspector

Detailed information about startup processes and processes running in the background.


· Quarantine

Contains a list of quarantined files. Quarantined files can be requested from a client and saved to a local disk.