Installation of ERA Server

Install ERAS on the server named GHOST (see the example in Environment overview). You can select either Typical or Advanced installation mode.


If you select Typical mode, the program will prompt you to insert a license key – a file with the extension .lic or .zip that provides operation of ERAS for the period defined in the license. Next, the program will ask you to set the update parameters (username, password and update server). You can also proceed to the next step and enter the update parameters later.


If you select the Advanced installation mode, the installer will offer additional parameters to be set. These parameters can be modified later via ERAC, but in most cases this is not necessary. The only exception is server name, which should match the DNS name, or %COMPUTERNAME% value of your operating system or the IP address assigned to the computer. This is the most essential piece of information for performing the remote installation. If a name is not specified during installation, the installer will automatically supply the value of the system variable %COMPUTERNAME%, which is sufficient in most cases.It is also important to select the correct database to which ERAS information will be stored. For more information see the chapter titled Database types supported by ERA Server.


Important: Recent versions of Microsoft Windows (Windows Vista, Windows Server 2008 and Windows 7) enforce security policies limiting local user account permissions, meaning the user may not be able to execute specific network operations. If your ERA service is running on a local user account, push installation issues may occur in certain specific network configurations (e.g. when installing remotely from domain to workgroup). When using Windows Vista, Windows Server 2008 or Windows 7, we recommend running the ERA service on accounts with sufficient networking rights. You can specify the user account on which you want to run ERA in the Advanced installation scenario.


Note: Although ERA Server has full Unicode support, there are situations when the server converts characters to ANSI or vice versa (e.g. email, computername). In such situations the Language for non-Unicode programs setting is used. We recommend you change this setting to match the server environment locale, even if you are not using a localized version of ERA (i.e. you are using the English language mutation). You can find this setting under Control panel > Regional and language options on the Advanced tab.


ERAS program components are installed by default in the following folder:


%ProgramFiles%\ESET\ESET Remote Administrator\Server


Other data components such as logs, install packages, configuration, etc. are stored in:


%ALLUSERSPROFILE%\Application Data \ESET\ESET Remote Administrator\Server

The ERAS service is launched automatically after the installation. The activity of the ERAS service is recorded in the following location:


%ALLUSERSPROFILE%\Application Data\ESET\ESET Remote Administrator\Server\logs\era.log



Command line installation


ERAS can be installed with the following command line parameters:


/q - Silent installation. No user intervention is possible. No dialog windows are displayed.

/qb - No user intervention is possible, but the installation process is indicated by a progress bar.


Example: era_server_nt32_ENU.msi /qb


Parameters and configuration of the command line installation can be further supplemented by the administrator's .xml configuration file the "cfg.xml", which must be in the same folder as the ERA .msi installation file. The configuration file can be created in the ESET Configuration Editor and allows you to configure various ERA settings. See chapter ESET Configuration Editor for more details.