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The basic requirement for remote installation is
a correctly configured TCP/IP network which provides reliable
client server communication. Installing a client solution
using ERA imposes stricter conditions on the client workstation
than a direct installation. The following conditions should be
met for remote installation:
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Microsoft network client enabled |
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File and printer sharing service enabled |
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The file sharing ports (445, 135 139) are accessible |
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Administrative share ADMIN$ enabled |
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Client can respond to PING requests |
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Connectivity of ERAS and ERAC (ports 2221−2224 are
accessible) |
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Administrator username and password exists for client
workstations (username cannot be left blank) |
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Simple file sharing disabled |
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Remote Registry service enabled |
NOTE: Recent versions of Microsoft
Windows (Windows Vista, Windows Server 2008 and Windows 7) enforce
security policies limiting local user account permissions so that
the user may not be able to execute specific network operations. If
your ERA service is running on a local user account, push
installation issues may occur in certain specific network
configurations (e.g. when installing remotely from domain to
workgroup). When using Windows Vista, Windows Server 2008 or
Windows 7, we recommend running the ERA service on accounts with
sufficient networking rights. To specify the user account on which
you want to run ERA, navigate to Start →
Control Panel → Administrative Tools → Services. Select ESET Remote Administrator Server
service from the list and click the Log
On tab. ESET Remote Administrator 4 embeds this setting in
the Advanced installation scenario so you must select Advanced → Fully customized
installation during the installation. If you are using Push
Installation on Windows Vista, Windows Server 2008, or Windows
7 target workstations, make sure that your ERA Server as
well as the target workstations are in a domain.
We highly recommend that you check all requirements before
installation, especially if there are multiple workstations in the
network (on the Remote Install tab
select the Computers tab, right-click the
relevant client(s) and select Diagnostics of Push Installation from
the context menu).
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