|
If you suspect that there is something wrong with ERAS or if it
is not functioning correctly, we recommend that you follow these
steps:
| 1)
|
Check the ERAS log: Click Tools >
Server Options from the ERAC main menu.
From the Server Options window, click the
Logging tab and then click View log. |
| 2)
|
If you see no error messages, increase the Log verbosity level in the Server
Options window to Level 5. After you have tracked down
the problem, we recommend switching back to the default value. |
| 3)
|
You may also be able to troubleshoot problems by turning on the
database debug log in the same tab see section Debug Log. We recommend that you only activate the
Debug log when attempting to duplicate
the problem. |
| 4)
|
If you see any error codes other than those mentioned in this
documentation, please contact ESET Customer Care. Please describe
the behavior of the program, how to replicate the problem or how to
avoid it. It is very important to include the program version of
all ESET security products involved (i.e., ERAS, ERAC, ESET Smart
Security, ESET NOD32 Antivirus). |
|
