How to diagnose problems with ERAS?

If you suspect that there is something wrong with ERAS or if it is not functioning correctly, we recommend that you follow these steps:


1) Check the ERAS log: Click Tools > Server Options from the ERAC main menu. From the Server Options window, click the Logging tab and then click View log.


2) If you see no error messages, increase the Log verbosity level in the Server Options window to Level 5. After you have tracked down the problem, we recommend switching back to the default value.


3) You may also be able to troubleshoot problems by turning on the database debug log in the same tab – see section Debug Log. We recommend that you only activate the Debug log when attempting to duplicate the problem.


4) If you see any error codes other than those mentioned in this documentation, please contact ESET Customer Care. Please describe the behavior of the program, how to replicate the problem or how to avoid it. It is very important to include the program version of all ESET security products involved (i.e., ERAS, ERAC, ESET Smart Security, ESET NOD32 Antivirus).