Moving an installed manager

You must take appropriate steps to restore the manager operations if you move the ESM manager to another host computer. In ESM 9.0, the permanent licenses are not associated with the name of the computer on which you install the manager. The ESM features such as Move agents, Export agent list, and Agent Recovery Reregistration can be used to restore the agents to a new manager.

To move a manager to a different computer

  1. List the agent computers that are currently registered to the manager.

    You can use the Export Agent List feature to have a copy of the All Agents domain.

  2. Copy the manager.dat files to a temporary folder.

    • On Windows operating systems, copy the files from the symantec\Enterprise Security Manager\esm\<computer>\<computer_name>\db folder.

    • On UNIX operating systems, copy the files from the symantec/Symantec Enterprise Security Manager/esm/<computer>/<computer_name>/db directory.

  3. Uninstall the manager software from the current host computer.

  4. Install the manager software on the target computer and assign licenses from the ESM console to the new manager.

  5. Stop the manager and the agent processes.

    • On computers with Windows operating systems, stop the Symantec ESM Manager and the Symantec ESM Agent services.

    • On computers with UNIX operating systems, stop the Symantec ESM daemons.

  6. Copy the .dat files from the temporary directory.

    • On computers with Windows operating systems, copy the files to the symantec\Enterprise Security Manager\esm\<computer>\<computer_name>\db folder.

    • On computers with UNIX operating systems, copy the files to the symantec/Enterprise Security Manager/esm/<computer>\<computer_name>\db directory.

  7. Restart the manager and the agent processes.

  8. Register all of the previously registered agents to the manager. You can use the Agent recovery re-registration feature to register the agents.

    See About agent recovery re-registration.

    Do not register an agent to an earlier version of a manager. Instead, upgrade all managers on the network to the latest Symantec ESM version before you register the agent.

To move the manager to a computer with the same name

  1. Back up the volume that contains the Symantec directory. List the agent computers that are currently registered to the manager. You can use the Export agent list feature to have a copy of the All Agents domain.

  2. Change the computer hardware.

  3. Assign the original computer ID to the new computer.

  4. Reinstall the manager software on the new computer and assign licenses from the ESM console to the new manager. When you reinstall the manager, ESM restores all the necessary computer settings on the computers with Windows operating systems.

  5. Copy the backup volume that contains the Symantec directory to the same volume on the new computer.

  6. Register all of the previously registered agents to the manager. You can use the Agent recovery re-registration feature to register the agents.

To change a manager name

  1. List the agent computers that are currently registered to the manager. You can use the Export agent list feature to have a copy of the All Agents domain.

  2. After you change the manager host name and restart the computer, reinstall the manager on the computer and assign licenses from the ESM console to the manager. When you reinstall the manager, ESM restores all the necessary computer settings on the computers with Windows operating systems.

  3. Register all of the previously registered agents to the manager. You can use the Agent recovery re-registration feature to register the agents.