Product Name:

Microsoft® Forefront Identity Manager (FIM) 2010

Support information online:

Microsoft Product Support Services Web site (

In Canada, see Welcome to Microsoft Canada Help and Support. (

TTY users:

Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington state or (800) 892-5234 in the United States. Call (905) 568-9641 in Canada.


The support terms listed here are available in the United States and Canada only. Support outside the United States and Canada may vary. For more information about regional contacts, see International Support. ( If there is no Microsoft subsidiary office in your country or region, contact the establishment from which you obtained your Microsoft product.


Support services provided by Microsoft are subject to then-current prices, terms, and conditions, which are subject to change without notice.

Professional support options

Microsoft offers a range of service and support options for experts and businesses, to allow users to select the support level that best fits their particular needs. For more information about our customized support sites, see Custom Sites for Microsoft Professional Support at the Microsoft Web site. ( Information about each service is briefly described below, and links to further information are available in each case.

Incident-based support

For more information about pay-per-incident assistance online or by phone in the United States, see Professional Support Options and Phone Numbers at the Microsoft Web site. (

To submit your support request online in the United States, see Submit a Request for Help at the Microsoft Web site. ( To purchase support assistance in advance, call Professional Support Sales at (800) 936-3500.

For information about support offerings in the United States, see:

To contact a Microsoft Support Professional by phone in the United States, call:

  • Developers (800) 936-5800

  • IT Professionals (800) 936-4900

  • Partners (resellers/consultants) (888) 456-5570

  • Microsoft Certified Partners (888) 677-9444

  • Original Equipment Manufacturers (OEMs) (800) 936-2197

  • System Builders (888) 456-5570

In Canada, professional support is available by calling (800) 805-4440 from 8:00 A.M.–8:00 P.M. Monday–Friday Eastern Time.

Microsoft Premier Support

For larger organizations that require managed support directly from Microsoft, contracts are available through various Premier Support and Alliance Support offerings. For more information, see Microsoft Premier Support at the Microsoft Web site. (

Microsoft Developer Network (MSDN) Support

For support options available to MSDN Subscribers, see Support Options at the MSDN Web site. (

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