For this procedure, in Management Agents, you can view
synchronization errors for a specific object during the most
previous run of a management agent. When viewing error details for
a synchronization error, you can view all object properties in
Connector Space Object Properties. To complete this procedure, you must be logged on as a member of the MIISAdmins security group.
To troubleshoot synchronization errors
On the Tools menu, click Management Agents.
In Management Agents, click the management agent that
has produced synchronization errors.
In Synchronization Errors, click an error.
In Object Error Details, to see specific details for the
error, click Error details. This button is not enabled for
all error types.
Error details are stored with the run history in Operations.
You can then view details of a run history to see if and when a
change occurs. Run histories in Operations are retained until they
are manually cleared by using Clear Runs on the
Actions menu. Use caution when clearing runs. Clearing an
excessively large number of runs at once can cause Identity Manager
to become unresponsive.
You can use Preview to view steps in the synchronization
process leading up to a synchronization error. This can be helpful
when you want to diagnose errors or test synchronization prior to
running an actual synchronization with the metaverse. For more
information, see Related Topics.
For Retry Errors, Initial occurrence and Error retry
count will not appear in Error information in the
Object Error Details dialog box.
You can also output error information for the most previous run
of a management agent to an XML file. This file can then be viewed
in Internet Explorer or used with the Windows Management
Instrumentation (WMI) provider. To output to an XML file, in
Operations, in Management Agent Operations, click a
management agent, then on the Actions menu, click Save to
file, and then type a name and location for the file. For more
information about using the WMI provider with Microsoft Identity Integration Server 2003, open the Microsoft Identity Integration Server 2003 Developer Reference.