Reports consist of one or more tests which have their own status
result. The most "negative" test result determines the status of
the report as a whole. Additionally, tests may have a status of
Information meaning that they provide important information but are
not meant to affect the status of the report.
The right pane provides the following options and
information:
Error This tab displays reports that resulted in an
error status. An error status indicates that an issue has been
detected and requires further examination and/or action.
Warning This tab displays reports that resulted in a
warning status. A warning status indicates that a possible issue
exists. Further action may or may not be required depending on
factors that the report cannot determine.
Missing data This tab displays reports that could not
examine all the data needed in order to yield a report status. If
one test failed to access required data this will determine the
status of the report as Missing data.
Ok This tab displays reports that resulted in a status
of Ok. An Ok status indicates that the issue being tested for was
not found and no action is required.
All This tab displays all the reports for a given
product regardless of status. If a specific report is known and its
results sought after, it may be quicker to find the report under
this tab rather than to look under each of the status specific
tabs.
Reports contain information organized into text, hyperlinks and
tables of test results. A report can be expanded or collapsed with
the icon to the left of its title. The name of the report reflects
the status of the report. When a report is expanded its list of
tests under a collapsable "Details" section is also automatically
expanded. Each test describes its results in concise language and
will offer important information when a report results in an error
or warning status.
Each report contains the following information:
Status This is the status according to the most
"negative" test result within the report and can be one of the
following: Error, Warning, Ok
Overview This is a brief description of the purpose of
the report and its component tests.
Click here... This link opens a browser and
brings the user to a knowledge base document that will assist the
user with the issue covered by the report. The knowledge base
document is designed to allow the user to resolve the issue without
having to contact support in most cases.
