This page allows the user to add personal information to the
collected data file and to save the collected data into a single
compressed archive with the extension .sdbz.
The right pane provides the following options and
Customer Information This section of the window allows
the user to add personal information to the collected data. Support
technicians can view this data in the SymHelp Viewer.
Name The customer's personal name
Company The customer's company name
Case If known, the Symantec support case number
Contact Contact information for the support agent
Issue A brief description of the issue or of the context
in which this data was collected
File Information This section of the window allows the
user to save the collected data to a compressed archive. The name
is determined by SymHelp and reflects the system name and the date
and time that the data collection began.
'Browse' The browse button allows the user to select a
directory to save the file to. By default the directory is the
directory in which SymHelp was launched.
'Save' The save button causes SymHelp to take data
collected into a sub-directory in the user temp folder and compress
it using 7zip. The resulting compressed file is saved to the
default location or the location selected by the user.