The following flowchart guides you through the steps required for troubleshooting the installation. See the sections following the flowchart for additional information.

Verify the System requirements for Forefront UAG servers.

• Server is not a domain controller.
  
  
• Windows Firewall service is not disabled.
  
  
• ISA Server is not installed (pre Forefront TMG).
  
  
• A Windows Installer server/client task is not running.
  
  
• Another program does not require the computer to reboot.
  
  
• A Forefront UAG product is not installed.
  
  
• This is the only running instance of a Forefront UAG installation.
  
  

Check the Setup log files located in %ProgramData%\Microsoft\UAG\Logs. Look for lines with “Value 3”. The lines above this return value usually identify the error.

Check the Setup log files located in %Windir%\Temp. Look for lines that indicate failed custom actions. The lines above the failed CA lines usually identify the error.

Check the SQL Server setup log directory %program files%\Microsoft SQL Server\100\setup bootstrap\Logs, and look for filenames that include the word “summary”.