Submitting threat samples for analysis

If you find a potential threat that is not being detected with the current DAT file, you can submit a sample of it to McAfee Avert Labs through WebImmune. They analyze the sample and consider it for inclusion in the DAT file.

If the scanner detects something that you think it should not detect, you can also submit a sample of it to Avert Labs through WebImmune. Avert analyzes it and considers excluding it from the DAT file.

You can submit a sample to Avert Labs through WebImmune by directly accessing the web site, via email, or via standard mail.

WebImmune

From the VirusScan Console, select Help | Submit a Sample to access the website.

The website is located at: https://www.webimmune.net/default.asp.


  1. Log on to your free account, or create one.
  2. Upload files directly to the Avert Labs automated systems for review. Items are escalated to the Avert Labs analysts if additional research is required.

Email

Send emails directly to the Avert Labs automated systems for review. Items are escalated to the Avert Labs analysts if additional research is required.

The global email address is virus_research@avertlabs.com.
Note: Get additional regional addresses from the WebImmune website.

Standard Mail

Get the address from the WebImmune website.
Note: This is the least preferred method and causes the longest turnaround time for review of your sample.
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