When the management console detects a "credentials conflict" it displays a list of existing connections on your local computer and suggests that you delete some of them.
A "credentials conflict" can result if, after connecting to ( i.e., you have a mapped network disk, opened shared resource, etc.) a selected computer under a user that can't access DeviceLock Service, DeviceLock Enterprise Server or DeviceLock Content Security Server, you then try to login as another user in the management console. To avoid this conflict you must first delete your existing connection.
Highlight all existing connections to the computer you want to connect to and press the Disconnect button.
Press the Close button and then try to connect to this computer again.
NOTE: Sometimes the existing connection can't be terminated thus preventing you from connecting under a different user account in the management console. In this case you need to run the management console under a user that either has sufficient privileges to access DeviceLock Service, DeviceLock Enterprise Server or DeviceLock Content Security Server or has no connections to the selected computer at all. You may use the Run As function (run RUNAS from the command line) available in Windows 2000 and later to run the management console under another user.