Monitoring Task View

The task displays the status of monitored computers and other useful information in this view. This allows you to keep an eye on monitored computers in real-time. 

To refresh the information displayed in the view, select Refresh from the context menu available by a right mouse click or press the appropriate button on the toolbar. 

To connect to a DeviceLock Service that is running on a monitored computer, right-click the computer and then click Connect to DeviceLock Service.

The columns are defined as follows:

- Computer Name - the name of the monitored computer.

- Status - the status of the monitored computer and DeviceLock Service.

The status also affects the small picture (an icon) displayed next to the Computer Name parameter. The general rules for interpreting computer icons are:

• Green computer - means that the computer is working and DeviceLock Service is running on it.

• Red computer - means that the computer is not working/not found, or it is working but without DeviceLock Service.

• Computer with exclamation mark - means that something is wrong with the computer or DeviceLock Service.

There can be eight different statuses:

1. Computer is available - this status means that the monitored computer is working and DeviceLock Service is running on it. Also, if this task verifies policy integrity, then verification happened without any errors. The computer's icon will be "green computer". NOTE: If this task restores the broken policy, the computer's icon will be "green computer with exclamation mark".

2. Computer is unavailable - this status means that DeviceLock Enterprise Server is unable to scan the monitored computer. This occurs when a computer is not working or connections are blocked by a firewall, but the computer's name/address can be resolved through DNS. The computer's icon will be "red computer".

3. Service is unavailable - this status means that DeviceLock Enterprise Server is unable to connect to DeviceLock Service on the monitored computer. This occurs when the computer is working but DeviceLock Service is not running. Also, it could be the result of running DeviceLock Service on a different TCP port than that specified in the task configuration or due to connections being blocked by the firewall. The computer's icon will be "red computer with exclamation mark".

4. Settings are corrupted - this status means that the monitored computer is working and DeviceLock Service is running on it but the policy verification process has failed. This happens when the master policy is assigned to a task and it differs from the monitored DeviceLock Service policy. The computer's icon will be "green computer with exclamation mark".

5. Unresolved computer address - this status means that DeviceLock Enterprise Server is unable to resolve the name/address of the computer. This happens when an invalid computer name that doesn't exist in DNS is specified. Also, it could happen because there is no DNS server. In this case the Unresolved computer address status should be treated as Computer is unavailable. The computer's icon will be "red computer with exclamation mark".

6. Unsupported service version - this status means that DeviceLock Enterprise Server is trying to download a policy (service settings) from DeviceLock Service version 6.2 and lower. The policy verification is supported only for version 6.2.1 and later. The computer's icon will be "green computer with exclamation mark".

7. Access is denied - this status means that DeviceLock Enterprise Server is unable to connect to DeviceLock Service due to lack of privileges. It happens when the account under which DeviceLock Enterprise Server service starts has no rights to connect to DeviceLock Service. The computer's icon will be "green computer with exclamation mark". 

8. No License - this status means that DeviceLock Enterprise Server is unable to monitor the computer running DeviceLock Service due to an insufficient number of licenses. DeviceLock Enterprise Server handles as many DeviceLock Service instances as there are licenses loaded into DeviceLock Enterprise Server. The computer's icon will be "green computer with exclamation mark".

- Last Scan Time - the date and time of the last scan attempt. This scan attempt can be either successful or not.

- Last Successful Scan Time - the date and time of the last successful scan attempt.

- Service Uptime - shows how long DeviceLock Service has been working on the monitored computer.

- Computer Uptime - shows how long the monitored computer has been working. By comparing the computer's uptime with the service's uptime (see above) you can always see whether or not DeviceLock Service was stopped during the current computer's session.

- Service Version - the version of DeviceLock Service. Last five digits indicate the build number.

• English-to-Russian translation