For this procedure, in Management Agents in Microsoft® Forefront Identity Manager (FIM) 2010, you can view synchronization errors for a specific object during the most previous run of a management agent. When viewing error details for a synchronization error, you can view all object properties in Connector Space Object Properties. To complete this procedure, you must be logged on as a member of the FIMSyncAdmins security group.

To troubleshoot synchronization errors
  1. On the Tools menu, click Management Agents.

  2. In Management Agents, click the management agent that has produced synchronization errors.

  3. In Synchronization Errors, click an error.

  4. In Object Error Details, to see specific details for the error, click Error details. This button is not enabled for all error types.


Error details are stored with the run history in Operations. You can then view details of a run history to see if and when a change occurs. Run histories in Operations are retained until they are manually cleared by using Clear Runs on the Actions menu. Use caution when clearing runs. Clearing an excessively large number of runs at once can cause Synchronization Service Manager to become unresponsive.


You can use Preview to view steps in the synchronization process leading up to a synchronization error. This can be helpful when you want to diagnose errors or test synchronization prior to running an actual synchronization with the metaverse. For more information, see See Also.


For Retry Errors, Initial occurrence and Error retry count will not appear in Error information in the Object Error Details dialog box.


You can also output error information for the most previous run of a management agent to an XML file. This file can then be viewed in Internet Explorer or used with the Windows Management Instrumentation (WMI) provider. To output to an XML file, in Operations, in Management Agent Operations, click a management agent, then on the Actions menu, click Save to file, and then type a name and location for the file. For more information about using the WMI provider with FIM, see the FIM Developer Reference.

See Also