Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) application that allows you to automate day-to-day tasks for sales, customer service, field service, call center, and marketing professionals. Forefront Unified Access Gateway (UAG) provides in-built support for Dynamics CRM. You can publish Dynamics CRM via Forefront UAG to provide extranet access for users and partners via the Internet. Forefront UAG helps keep access secure, provides client preauthentication on the Forefront UAG server, and ensures that endpoints accessing Dynamics CRM servers comply with corporate access policies.

About this guide

This guide is intended for the system administrator responsible for extending Dynamics CRM access for remote extranet users.The system administrator should be familiar with Forefront UAG, and with publishing applications and trunks on Forefront UAG. The administrator should also have a good working knowledge of Dynamics CRM, and the possible deployment scenarios.This guide contains the following topics: